On this page, we have collected the most frequently asked questions by our customers. Do you have any other questions or inquiries? Do not hesitate to call our Customer Service or to send us and we'll be happy to help you!
Our Customer Service is open Monday-Friday 9.00-17.00 and Saturday 9.00-12.00. Tel. (+45) 47 10 05 50 and e-mail: firstname.lastname@example.org
We deliver flowers from 8.00 - 21.00 on week days and 9.00 - 16.00 on Saturdays. We can't garantee delivery on Sundays and public holidays. Deliveries for company adresses are delivered in the office hours.
In case you didn’t receive a little “thank you” from the recipient of your flowers, you can always contact our Customer Service so we can investigate when your bouquet has been delivered.
You can enter a discount code / e-voucher just before you go to the payment page during the order process. Enter the code before choosing a payment method, the price will be recalculated automatically.
You have several possibilities to complete your flower gift with an extra surprise. Complete your bouquet for instance with a box of delicious chocolates, a bottle of wine or a teddybear. Take a look at our giftsets as well, where both flowers and accessories are already combined.
After ordering you receive a confirmation on screen and by e-mail. In your e-mail you’ll find all your order details, including the ordernumber. Keep this e-mail and in case you have any questions about your order.
All our member shops accept our gift cards. Go to the page Search Florist and fill in the name of the city where you wish to use your gift cards. Click on the Search button, and a list of available shops will appear. If your delivery city is missing, please contact Customer service for help.
Some of our gift cards can also be used in our web shop. The ones you can use are made of wood and have a code on the back side of the gift card.
On most products we have 3 different price - mini, medium and max. Size of the product vary with price, and includes more or less flowers. Exact number of flowers can vary, depending on season and market price, but we guarantee that colour, shape and value always will be like ordered. Our florists will always try their very best to meet your requirements as much as possible.
In general we cannot guarantee delivery on Sundays and holidays. In most large cities we have a few shops that are open for delivery on Sundays. For specific holidays and occasions like Mother’s Day, most shops are open for delivery.
Check that you filled in the right information. Username is your e-mail address and the password is your personal. If you are using an old email address that is no longer in use, please contact Customer Service to have your username changed for you.