✔ Same day delivery ✔ 7 days guarantee ✔ Pay with MobilePay
✔ Same day delivery ✔ 7 days guarantee ✔ Pay with MobilePay
Your personal data belongs to you. You share your information with Euroflorist because you would like to order an item. But we imagine that you would like to know why we need to use your personal data and how we process it. We want to tell you that.
Euroflorist only uses the data you give us. This may be in connection with ordering a product or service.
We use the following information:
- Name and address of sender and recipient
- Phone number
- Payment Address
- Email address
- Payment information
- IP address.
As you probably understand, we need information about the delivery address so that we can deliver your order to the person you want to surprise.
You can also choose to create a customer account. In addition to your personal data, we also store the username you have chosen. That way, you don't have to enter your information every time you order. You can also change and adapt settings yourself when you are logged in.
The personal data that you submit to Euroflorist in connection with an order via our website euroflorist.dk is processed by us so that we can complete your order as well as for our invoicing and bookkeeping. When you place an order, we process the information you provide yourself, but we also register the IP number from which the order was placed. We then share the recipient's contact details (name, phone number and postal address) with one of our associated florists who will deliver your order. The florist also receives your name and telephone number so that the florist can contact you regarding the delivery if necessary. We also use your personal data for our own marketing, but we never sell your or the recipient's data to third parties.
We protect the information you give us with the most advanced technology, so that no unauthorized person has access to it. Should it be necessary to share the information with third parties (read why here), we require the company to process your information as securely as we do and for the purpose it is intended for.
We store personal data for as long as is necessary to process your order and then we store it for our own use for a maximum of two years (read more here). After this, the personal data will be deleted, unless we are obliged to store it for a longer period of time for legal reasons. For example, the law requires us to store payment information for seven years.
We use the data you provide us for various purposes:
In order to deliver your order: We of course use the information to process your order. In certain cases, we may also share data with companies that we collaborate with, also called third parties, in order to process your order. You can read more about this further down.
Advertising: Of course you want to know everything about the beautiful products we have. If you give permission, you can receive notifications about these via e-mail or social media.
Newsletter and SMS: You can sign up for our newsletter and SMS and get the latest offers and news. When you have completed a purchase on euroflorist.dk, we can use your email address and phone number to send newsletters and SMS with information and offers that we think are relevant to you.
Do you no longer wish to receive newsletters and SMS? You always have the option to unsubscribe via the link in our newsletters and SMS.
Questions: If you have questions about your order, you can visit our Contact us page, where you can find answers to your questions or contact us by e-mail or by calling us. You of course choose which information you send to us. This information is only stored for as long as is necessary to answer your question. We want to help you as best as possible.
Location data: in order to help you as best as possible, it may be necessary for us to see your position (GPS). If we need this information, we will ask you for permission.
In certain cases, we may share data with companies that we collaborate with, also called third parties, in order to process your order.
5. 1 Providers of navigation / map software such as Google Maps can store and process (positional) data. It is also possible that data is used directly by Google or Apple. This is beyond our control, see the privacy policy of these companies.
5.2 If you create a customer account with us, we will only pass on data connected to your username to third parties if it is necessary to be able to perform the agreement with us or if we are required to do so for legal reasons. This could be, for example, if there is fraud or misuse of our site. Here, personal data will be passed on to relevant authorities.
5.3 We want to be sure that you can use our website in the best possible way and as personally as possible. Therefore, we can use statistical services such as Google Analytics to see how you use our site. Of course, we have security agreements with these companies, so that IP addresses are anonymised. Would you like to know which services we use? Click here.
Some of the companies we work with are located in countries outside the EU. The legislation in these countries does not always provide the same protection of personal data as the EU. Therefore, we have entered into agreements with companies where they guarantee data protection.
We use cookies, and we do this to ensure that our website functions optimally so that you can enjoy a good shopping experience. Do you want to know more about these cookies and how to remove them? Click here.
Our website may contain links to other websites. We have no influence on these sites and cannot guarantee that the companies process data as securely as we do. We recommend that you first read their Privacy Policy before using them.
In order to inform you as best as possible about the use of personal data, we occasionally update this privacy policy. We therefore recommend that you regularly read it.
You can send a request to see, change, delete or transfer your personal data. For example, you can check whether your data is correct. Would you like to know which information you have given us permission to use or would you like to limit the use? You can also request that. If you have any questions regarding this Privacy Policy, you can contact our data controller by sending an e-mail to [email protected].
We are of course happy to help if you wish to complain about our processing of personal data. Please contact our Data Protection Officer (DPO). The DPO controls and advises Euroflorist in the processing of personal data. Contact Euroflorist's DPO via e-mail to [email protected]. You also have the option to complain to the Danish Data Protection Authority, which monitors the processing of personal data.