Euroflorist

The terms and conditions stated below apply to all deliveries from euroflorist.dk.

Buyer's Guide

  • Find the good/s you wish to buy and place them in your shopping cart, proceed to checkout
  • Fill in the recipient's details, delivery date and personal greeting
  • Choose means of shipping/payment and fill in your own information
  • Accept our terms and conditions.
  • Make sure all information is correct and approve the purchase.

Your order is confirmed by email and your flowers will be on their way to the recipient.
 
A delivery fee of DK 70 is added.

Your order will be sent to the florist as soon as it is completed. You will therefore be charged on the day of purchase when paying by credit card.

PRODUCTS
Flowers
All bouquets, arrangements and plants are handcrafted by a local florist. In all our products, we have tried to include flowers that are readily available. However, the assortment can vary between the florists, and due to seasonal availability. If a specific flower is not available, this will be replaced by a similar flower in shape and colour. Our florists always aim to create a bouquet as similar as possible to the original product.
 In most our images, we show flowers that are in full bloom, to represent the look of the bouquet during most of its life. When the flowers are delivered they are fresh, and therefore may include flowers that are still not in full bloom. This is not something negative, but makes sure that your floral gift can be enjoyed for as long as possible, All prices are given under each product and size respectively. Included in the product price are a service fee, packaging and a small card. Delivery fee is added to each order.


Gift cards
Our gift cards are available for purchase in all member shops. They can be used as payment instead of cash. You can either buy it as a complimentary gift to your flowers, or as a gift instead of buying flowers. The newest gift cards are made of wood and can also be used on the website, the old gift cards are made of plastic and can't be used on the website. All our gift cards are non-taxable, i.e. no VAT is included. 


Addons
All addons available are presented in the order process after you have selected your gift. The selection of addons can vary, depending on availability in the region where you want to send flowers. Pictures of addons (e.g.. vase, greeting card) represent the type of product available and the actual item delivered by the florist may differ from the picture you see on the website. 


Discount codes and e-Vouchers
If you have received a discount code or an e-voucher, you are responsible for it. To avoid someone else using your code and making a purchase with your voucher, make sure you keep it in a safe place. Our discount codes and vouchers can be used in our webshop, in the order process before you complete the payment.

Note that discounts are usually valid for flowers only, not accessories unless specified and cannot be combined with any other offers.
Discounts are valid for a limited time only. Information regarding this can be found in the information given to you in access with the discount code and/or e-voucher.

Please contact us if you experience any problems using the code and/or voucher.


Gift sets with alcohol
Euroflorist also offers gift sets with  red wine, white wine, rum and chocolate delivered directly to the door. All the gifts have a high quality. These gifts are offered in a corporation with H. J. Hansen Vin A/S. The gift sets will be delivered with Post Danmark in the week days, and should be ordered before 8 am the day before delivery. There is no delivery on Saturdays and Sundays.
If you discover errors/damages to the gifts then please contact us as soon as possible. Please have your order number ready when you call us so we can handle you case as quickly as possible. There is 14 days return right on the gifts. Please contact us before the goods are too be returned. We can’t accept goods that are returned if there isn’t an agreement about the return.
Please note that these are delivered by Post Danmark, while the flowers are delivered by our florists. We can therefore not deliver the gift sets together with the flowers. You can order flowers and gift sets for delivery the same day, but they will be delivered on separate times of the day.


ORDERS
International orders
For international orders, we have selected products specifically to each country. Euroflorist Europe B.V. cannot guarantee product design for international orders. Delivery fee vary depending on the country you want to send the flowers to. All prices are presented to you before you complete your purchase. All prices on international orders are excluding VAT.
 
Order confirmation
After a purchase have been completed, you will see an order confirmation directly on the screen. An order confirmation is also sent to the given e-mail address you registered as a customer. Should you not have received a confirmation, please contact our helpful Customer Service.


Cancellation
There is usually no return right on cut flowers and bouquets because they have a short living time. But it is possible for you to cancel your order if the flowers haven't been delivered yet. If you want to cancel you order then you need to contact us by e-mail info@euroflorist.dk or phone (+45) 47 10 05 50 at 8am on the delivery day at the lastest. For orders above 1000 kr we need the cancellation at 8am two week days before the delivery day. There is no return right on goods such as wine, chocolate and other foods.
If you want to cancel an order on gifts without flowers that are delivered by Post Danmark, then we need your order before 8 am, the last week day before delivery.


DELIVERY
General
The time of delivery may vary due to different agreements with delivery companies. Delivery of your flowers usually takes place between 8.00 am and 9.00 pm on weekdays and 9.00 am to 3.00 pm on Saturdays. Euroflorist Europe BV cannot guarantee a specific time of delivery but will make every effort to meet your request, if any.
 
Same Day Delivery
For orders placed before 12:00 pm Monday-Friday and 10:00 am on Saturdays, we can guarantee that your gift will be delivered on the same day to mainland and major cities. Euroflorist cannot guarantee deliveries on Sundays and public holidays.
The above mentioned guarantee times only goes for gifts with flowers that are delivered from our florists. It does not count for the gifts without flowers that are delivered by Post Danmark.
 
Sundays and Public Holidays
We do not guarantee delivery on Sundays and public holidays. All orders for those dates will be delivered on closest business day before or after requested date. Office is also closed Sundays and holidays, and all emails will be answered closest business day after.
 
Funeral orders
Funeral Sprays and wreaths are large products, and also require a large quantity of flowers. This type of product order should be placed before 2.00 pm the day before the funeral takes place to guarantee delivery. For funeral bouquets and condolences/sympathy products, we guarantee same day delivery if you order within our given time frame (see our same day delivery policy above, in the same section ‘Delivery times and Guarantees’).
 
International orders
Flower orders to other countries are delivered by a local representative in that country. We deliver flowers to most countries in the world with a few exceptions, such as war zones. If there is a large time difference we need the order the day before the delivery. All orders are handled during business hours.
 
Liabilities and Delivery Conditions
The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer, the order will not be refunded.
 
When you place an order you have an option to instruct the florist if the recipient is not home to leave the flowers at the door of the recipient or with a neighbor. However, depending on the weather conditions the florist may decide not to leave the flowers at the door, if they fear the flowers will be affected in a negative way. Euroflorist Europe B.V. will not be held responsible if the flowers are stolen.
 
The florist may contact the recipient to arrange delivery, in cases where delivery information is missing, or he/she suspects there might be a door code or similar to access the premises.
 
During extreme weather conditions we cannot guarantee that your order will be delivered on time and date. If we do not succeed in delivering your order, the order will be delivered as soon as possible.
 
The flowers will be delivered to the recipient by a local florist or a local courier company if the florist work with one. In rare cases, flowers may be delivered by bus, post man or boat, due to limited accessibility of the recipient’s address. There are no deliveries by bus/post man/boat on weekends and public holidays.

If you want to cancel you order then you need to contact us by e-mail info@euroflorist.dk or phone (+45) 47 10 05 50 at 8am on the delivery day at the lastest. For orders above 1000 kr we need the cancellation at 8am two week days before the delivery day.


PAYMENT
You have several payment options to choose from when you make an order with Euroflorist Europe B.V.. All credit card payments with Euroflorist Europe BV are handled by an accredited and secure e-commerce company, and security of payment via our website is of the highest order.

Payment with Paypal requires a valid Paypal Account. 

Note: You must be 18 years or older to make a purchase with Euroflorist Europe B.V..
 
Fraudulent orders
All acts of deception and fraudulent orders will be reported to and handled by the local police.
 
Privacy Policy
Euroflorist Europe B.V. handles all customer information as confidential. Euroflorist Europe B.V. does not provide customer information to third parties without the customer’s explicit consent.
 
Upload and Distribution of Content
Downloading content from Euroflorist Europe BV websites is at your own risk.
Our content, including images are protected by copyright laws. All images on the website are owned by the company, and any commercial use or display of our images and plagiarism of text, without our approval, is strictly forbidden. If you wish to use our images and/or text, please contact us.
 
VAT and Taxation Rules
Euroflorist Europe BV is part of Euroflorist Group, and the company is situated in Holland. All flower orders made through Euroflorist Europe B.V. are delivered by a local florist in the country you made your order. There will be no VAT on the receipt since the delivery of the flowers is taking place outside Holland, where Euroflorist Europe is situated. Euroflorist Europe B.V. strictly follows the rules set up by each local tax authority, and the laws governed by the European Union for international corporations.
 
Note: All orders made as a corporate customer should be placed on our local corporate websites in each country.

Kundservice