The terms and conditions stated below apply to all deliveries from euroflorist.dk.

Euroflorist Europe B.V.

Hullenbergweg 250
1101 BV Amsterdam
The Netherlands

CVR-nr: NL802522129B01

E-mailadresse: info@euroflorist.dk

Buyer's Guide

  • Find the good/s you wish to buy and place them in your shopping cart, proceed to checkout
  • Fill in the recipient's details, delivery date and personal greeting
  • Choose means of shipping/payment and fill in your own information
  • Accept our terms and conditions.
  • Make sure all information is correct and approve the purchase.

Your order is confirmed by email and your flowers will be on their way to the recipient.
 
A delivery fee of DK 70 is added.

Your order will be sent to the florist as soon as it is completed. You will therefore be charged on the day of purchase when paying by credit card.

Covid-19

Due to the situation with Covid-19, we have introduced some temporary changes in our deliveries. For everyone's safety, we avoid physical contact and the bouquet may be delivered on the recipient's door instead of being personally delivered. We have not yet seen any impact on the flower delivery, but if the supply of flowers should start to decrease drastically, the florist may in some cases have to replace the flowers in the picture with others. We always do our best to emulate the image and make sure the bouquet matches the color and shape and you always get a bouquet that corresponds to the value you paid.

How to buy from us

To make a purchase, the procedure is as follows:

- Find the item(s) you wish to purchase, add them to your shopping cart and then press continue to go to the online checkout.
- Enter the recipient’s details, select the delivery date and enter a personal message.
- Select a payment method and enter your personal details.
- Accept our Terms and Conditions.
- Check that all the details are correct and confirm your purchase.

PRODUCTS AND PRICES

Flowers

All of our flower bouquets, floral arrangements and planted designs are crafted by local artisan florists. The product supplied will, as far as possible, look like the images in our online store. However, some variation may occur depending local and seasonal availability. The availability of certain flowers varies over the year, and in the event that the florist is unable to source the flowers you have ordered, these will be substituted by similar blooms. Just as the flowers may vary, the volume of sundry items in bouquets, floral arrangements and planted designs may likewise be variable. Our florists will naturally do their very best to supply the item you have ordered. If this is not possible, the florist will supply flowers of the same colour and style as those that were ordered.

Our product images typically show flowers in full bloom. This is to show you what the bouquet will look like for most of its life. When the flowers are supplied they are fresh, which means that stems may include buds that have not yet fully opened. This is to ensure that your floral gift can be enjoyed for as long as possible.

Delivery Mother's Day

Due to a large quantity of orders this is a busy time for our florists. We are therefore unable to guarantee that your flower greeting will be delivered on Mother's Day the 9th of May. Your flowers can be delivered the 8th of May instead.

Mother’s Day, Christmas and Valentine’s Day

High demand for flowers for Mother’s Day, Christmas and Valentine’s Day means that the assortment available from individual florists may be very variable, and that certain blooms will be substituted by similar ones in similar colours. The product supplied may therefore differ slightly from the image in the online store. Our florists will naturally do their very best to supply a product equivalent to the bouquet you have ordered. The number of stems in the bouquet may vary depending on local prices and assortments unless a specific quantity is stated in the product description.

Deliveries to company addresses must be ordered one day in advance.
In some cases, the florist may need to phone in advance of delivery (for example, to ensure access to an entrance or the like), so it is important to provide the recipient’s phone number when placing your order. The delivery fee covers only one delivery attempt, so if the florist is unable to gain access to the premises to make the delivery, the flowers will then be available for collection at the local florist’s afterwards.
Please note that the price of certain flowers increases during peak floral periods. The prices are controlled by the large flower wholesalers in the Netherlands, which Euroflorist has no influence over. This is why we offer a very broad selection of diverse cut flowers and bouquets in order to be able to offer items in all price ranges.

Product descriptions

The majority of our bouquets, floral arrangements and planted designs are available in three sizes: Small, Medium and Large. The current prices are shown next to their respective image, unless otherwise indicated in the product description underneath. Small has the same style and colour as Medium, but the number of stems is reduced and the bouquet is smaller. Large is as it sounds: a larger bouquet with more stems and greenery, while the style and colour are the same. If the number of flowers is not stated in the product description, this may vary depending on the size and price of the individual blooms. In addition, the assortment offered by the florists varies according to season and availability.

Our funereal products are generally also available to order in three sizes. For these, the same image is displayed for each of the three price options. In these cases, the image always shows the Medium-sized variant unless otherwise indicated.
For the majority of our products, you can select your own price starting from the minimum price and up to a certain amount. The flowers delivered will correspond to the flower value selected. If you wish to purchase flowers worth more than the maximum value, please email our customer service at info@euroflorist.dk for assistance.

International orders

For international deliveries, we are unable to guarantee that the items supplied match the product images, as the assortment varies in the different countries and according to the seasons. For orders to be delivered abroad, please consult the current prices for each individual country. All international prices include local value-added tax (VAT) in the country in question. You will be able to view all the prices before you proceed to the checkout to pay. Please do not hesitate to contact our customer service should you have any questions about international orders. Email  info@euroflorist.dk.

Gift cards

Gift cards are available to purchase from all our affiliate flower shops and our online store. The gift card vouchers are redeemable in our affiliate flower shops and online at euroflorist.dk. You can purchase a gift card to supplement flowers or instead of flowers. Locate your nearest Euroflorist store on our website under Find florist, or email our customer service at info@euroflorist.dk.

Add-on items

The gifts and add-on items we offer are presented during the ordering process. The selection of add-on items varies depending on availability at your chosen delivery destination. The images of the add-on items represent a style of product, and items available for delivery therefore vary from one florist to the next.

General information

The product price includes a handling fee, packaging and a small card. A delivery and service fee of DKK 70.00 will be charged additionally. 

DELIVERY

General information

Remember to enter the name of the sender in the short text field, so the recipient knows who to thank.

Our florists prepare the orders the day before delivery, and we are therefore unable to guarantee that we can make changes close to the delivery date.
Delivery times and delivery guarantee within Denmark

Delivery to home addresses:

We guarantee same-day delivery if the order is placed by 12 noon Monday to Friday and by 10am on a Saturday. We are unable to guarantee delivery on Sundays, evenings (e.g. Christmas Eve, New Year’s Eve, etc.) and on bank/public holidays. (If a delivery guarantee is offered for any of these days, a list provided in our online store states the respective times and destinations in which the guarantee applies). Orders for delivery on dates not covered by our delivery guarantee will be delivered the day before or on the next weekday.
Father’s Day on 5 June coincides with the bank holiday for Danish Constitution Day (Grundlovsdag) and we are therefore unable to guarantee Danish nationwide delivery on that date. While we can deliver in most of Denmark, some florists may opt to stay closed on that date. In such cases, we will deliver on 6 June.

In certain cases, we will be able to make the delivery even though the delivery guarantee cut-off time has passed. For more information about deliveries after the guarantee cut-off time, please email our customer service at info@euroflorist.dk.
The time of delivery may vary, as the florists have their own delivery contracts. Delivery is typically made between 8am – 9pm on weekdays and 9am – 4pm on Saturdays, depending on the florists’ courier delivery schedules. Euroflorist is unable to guarantee delivery at specific times of day. However, we will always make every effort to fulfil any special requests. This does not apply to funerals.  (For more information, see under Funerals)
In extreme weather conditions, we are unable to guarantee that your order will be delivered on the date ordered. If we unable to make the delivery on that date, it will be delivered as soon as possible.

Delivery is by local courier to the recipient’s address except on small islands and in villages where the only delivery method is by bus or ferry.

Delivery to corporate addresses:

The cut-off time for orders for delivery to company addresses is 10am on weekdays. We are unable to make deliveries to corporate addresses on Saturdays and Sundays. Delivery will be made during business/office hours. When delivering to schools, hotels or companies, for example, the order is typically delivered to the building’s reception or the like. In such cases, Euroflorist is liable only for ensuring that the order is delivered to the reception.

Funerals:

For guaranteed delivery in time for a funeral, your order must be placed with us by no later than 2pm on the last weekday before the funeral. If the funeral will be on a Monday, we therefore need the order by no later than 2pm on the Friday in order to be able to guarantee delivery. NOTE! For sash with printed text, the order must be received by us no later than 2 working days before the funeral date.
Our florists typically deliver the flowers one hour before the funeral service, so it is important to state the exact time of the funeral service on the order.
Please do not hesitate to email your request or inquiry to our customer service at info@euroflorist.dk. Sympathy bouquets can be supplied on the same day as the funeral if ordered by our delivery guarantee cut-off time.

Delivery security

The orderer is responsible for the accuracy of the recipient details. If this information is not correct, no compensation will be made for misdelivery or delayed delivery.
For orders to be delivered to hospitals, it is important to provide as precise details as possible. Please provide both the hospital department name and ward number.

Please note that we reserve the right to contact the recipient in case of doubt about the delivery address. In some cases, it may be necessary to contact the recipient a few day before delivery.

In your shopping cart, you have the option of selecting whether the bouquet is to be left by the recipient’s door or with neighbours. (This is at your own risk: Euroflorist accepts no liability for theft of the bouquet, and the order will not be refundable.)
It is up to the florist to decide if it is safe to leave the bouquet by the door depending on the weather conditions and other factors. If the florist decides that the flowers cannot be left by the recipient’s door or with neighbours, the flowers will be brought back to the florist’s shop. The recipient will receive a card stating that delivery was attempted, and that the flowers can be collected from the florist’s. The same applies if the recipient is not at the delivery address when the flowers are out for delivery and if the bouquet cannot be left by the door or with neighbours.
If the delivery is delayed because you did not allow the florist to leave the flowers by the door or with neighbours, the order will not be refunded.

The florist and recipient can agree on an alternative delivery date than the date stated on the order.
If the flowers that were ordered have not been delivered on the chosen date, and the order was placed by our delivery guarantee cut-off time, the customer has the right to cancel the order. Cancellation is only possible if the recipient details provided were correct, and if the recipient was available to receive the flowers.

In extreme weather conditions or under force majeure conditions, we are unable to guarantee that your order will be delivered on the desired date. If we unable to deliver your order, it will be delivered as soon as possible.

International orders

Orders for delivery abroad will be delivered by a local florist in the destination country. We deliver flowers virtually worldwide with certain exceptions such as in war zones or high-risk areas.

If there is a large time difference, you must place your order no later than one day in advance of your desired delivery date. All orders are processed during standard business/office hours. For most countries, we can make same-day delivery of the flowers for orders placed by 11am on weekdays. Please allow for any time difference. Please also bear in mind that any local public/bank holidays may prolong the delivery time. Feel free to email our customer service at  info@euroflorist.dk should you have any questions.

For guaranteed delivery in time for Christmas, we must have received your order by no later than 5pm on the Thursday. We are unable to guarantee delivery on 23 or 24 December. Your order can therefore be delivered either before or over Christmas.
International orders requesting specific delivery times, and orders for hospitals, hotels and the like are subject to the same conditions as for orders for delivery within Denmark.

For the international orders, we have selected items suitable for each particular country. However, Euroflorist is unable to guarantee that the product you order will match the product actually delivered. However, the florists in each country will do their best to ensure that the bouquet is very similar to the one you ordered.

ORDERING

Order confirmation

Once you have completed your online order, you will receive an acknowledgement on your screen plus confirmation by email. If you have not received an order confirmation, please email our customer service at info@euroflorist.dk.

Discount codes

Discount codes (also called “promotional codes” or “voucher codes”) are redeemable exclusively in our online store. The discount code must be entered during the order process under the “I have a discount code” field.
Discount codes apply to flowers, not to sundry/add-on items unless otherwise stated, and are non-combinable with other discounts or special offers.

Please note that discount codes are redeemable for a limited period only. Information about this is provided in the material received along with the discount code. In case of problems activating a discount code, please email our customer service at info@euroflorist.dk
We also have e-giftcards/e-vouchers redeemable in our online store. 

Changing or cancelling an order:

If you wish to change an order, contact Euroflorist by email or via our chat facility.
Changes take us 24 hours to process. If we receive change requests on the delivery date or with only one day’s notice, we will make best efforts to fulfil the change request, but with no guarantee.

For peak floral periods, such as Christmas, Valentine’s Day and Mother’s Day, the minimum processing time for a change may be extended by 72 hours. This is because the large volume of orders at these times mean that they are planned and prepared well in advance. This means that we are not able to fulfil change requests in every case.

Complaints

The Danish Sale of Goods Act’s rules on defects and deficiencies are applicable to online purchases. If the quality of the purchased item does not meet your expectations, please contact the florist who filled your order (contact details are provided on the bouquet packaging) or email Euroflorist’s customer service at info@euroflorist.dk. Please submit your complaint as soon as possible after delivery so that we can remedy any defects or deficiencies. As cut flowers are perishable goods, it is important to make your complaint as soon as possible after delivery so that we can assess the item in its delivered state and replace it at our option.

If we do not arrive at a mutually satisfactory solution, you can file a complaint with the national Complaint Boards Authority:

Nævnenes Hus
Toldboden 2
DK-8800 Viborg, Denmark
naevneneshus.dk

If you are permanently resident in an EU country other than Denmark, you can apply to the European Commission’s Online Dispute Resolution (ODR) portal: http://ec.europa.eu/odr

RIGHT TO CANCEL

There is generally no right to cancel a purchase of cut flowers and bouquets, as these constitute supply of goods which are liable to deteriorate or expire rapidly.  However, we do offer you the option of cancelling your order before we start filling it. This means that your right to cancel applies only to unused service and must be notified well in advance of delivery; no later than the day before the delivery date. 

For wine and chocolate and other foods supplied by a florist, there is no right to cancel, as these come under supply of foodstuffs, beverages or other goods intended for current consumption in the household. If your items are supplied by Post Nord, you can exercise your right to cancel your purchase.

The following types of goods are exempt from the right to cancel:

- the supply of foodstuffs, beverages or other goods intended for current consumption in the household, and which are physically supplied by a trader on frequent and regular rounds to the consumer’s home, residence or workplace;
- the supply of goods made to the consumer’s specifications or clearly personalised;
- the supply of goods that can be expected to rapidly deteriorate or expire;
- the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,

You lose your right to cancel if you break the seal on items which are not suitable for return due to health protection or hygiene reasons.

For other items, such as planted designs, the following applies:

As a consumer, you have a 14-day right to cancel when you buy from us.
The right to cancel expires 14 calendar days after the date on which you received your goods, or take physical possession of the last item if the contract of sale comprises multiple items purchased as a single order but supplied in individual consignments. Within 14 calendar days of receipt, you must notify us that you wish to exercise your right to cancel your purchase. The notification must be emailed to us at info@euroflorist.dk. In your notification you must state specifically that you wish to exercise your right to cancel. You are not permitted to simply refuse to receive the goods without at the same time notifying us that you intend to do so.

Standard cancellation form

(This form must be completed and returned solely if the right to cancel is exercised)

To:

euroflorist.dk
Postbox 245
DK-0900 Copenhagen C
info@euroflorist.dk

I hereby notify that I wish to exercise my right to cancel in connection with my purchase contract for the following goods/services:
__________________________________________________________________________________
Ordered on: _______________________________     Received on: _______________________________
Consumer’s name: ______________________________________________________________________
Consumer’s address:  ___________________________________________________________________
Consumer’s signature: _________________________________________      Date: _________________
(only if the contents of the form are submitted on paper)

Returns

You must send your return order to us without undue delay and not later than 14 calendar days after notifying us that you wish to cancel your purchase. The direct cost of returning the goods to us is at your own expense. You assume liability for the goods from the date on which the goods are delivered to you.

The condition of return items

You are liable only for any impairment of the value of the items resulting from handling other than to ascertain the nature, properties and functioning of the goods. In other words, you may try the item in the same way as if you tried it in a physical store, but may not actually start using it. If the item has been tried beyond what is described above, we will regard it as used, meaning that in cancelling your purchase only a fraction or none of the purchase amount will be refunded, depending on the residual commercial value of that item.

Refunding of the purchase amount

If you cancel your purchase, you will be reimbursed the amount you paid us. In case of value impairment, for which you are liable, a deduction will be made for this from the purchase amount. If you exercise your right to cancel, we refund all payments we received from you, including the delivery fee (but not additional charges applied as a result of your personal choice of a method of delivery other than the lowest-cost standard delivery method which we offer), without undue delay and in any event no later than 14 calendar days from the date on which we received notification of your decision to cancel this contract. We effect this refund by the same means of payment that you used for the original transaction unless you have expressly consented to another means of payment. We may withhold the refund until we have received the return unless you have presented proof that you have made the return to us.

If you cancel your purchase, the return must be sent to:

The florist who supplied the items, whose contact details are stated on the packaging.

Complaints

To complain about your purchase, email our customer service at info@euroflorist.dk. If we do not arrive at a mutually satisfactory solution, you can file a complaint with the relevant Danish complaint board, provided that the conditions for making a complaint are met.

Dispute Resolution Centre
Nævnenes Hus
Toldboden 2
DK-8800 Viborg, Denmark
naevneneshus.dk

As a consumer permanently resident in an EU country other than Denmark, you can apply to the European Commission’s Online Dispute Resolution (ODR) portal: http://ec.europa.eu/odr

PAYMENT AND SECURITY

Payment

We offer several payment options, and the payment security on our online store is among the best. All credit card payments to Euroflorist are processed by an accredited and secure online payment services provider. Payment by credit card requires a valid card approved as a means of online payment by the issuing bank. Please note that the amount will be drawn from the payment card when the payment is carried out in the online store and thereby transferred to the florist.

No fee is applied to credit card payments on www.euroflorist.dk.
Payments made by PayPal require a valid PayPal account.
You must be at least 18 years old to make a purchase from Euroflorist.
Payment by corporate invoicing requires a correct and valid Danish business registration number (CVR no). We perform a credit check, and if an invoicing application is turned down, the orderer will be notified by email.

Security

Euroflorist keeps all customer details strictly confidential. The sender’s details must be correct, as we may need to contact them. Euroflorist does not disclose information to third parties without the customer’s consent. You have the right to access your personal data retained by Euroflorist Europe B.V. If the data held on record are incorrect, incomplete or irrelevant, you have the right to request that the data be rectified or erased. As a registrant, you right of access at all times to data kept on file in accordance with the rules laid down in the Danish Data Protection Act. To receive information about your personal data retained by Euroflorist Europe B.V. you must send us a signed written request to:

Euroflorist Europe B.V.
Hullenbergweg 250
1101 BV Amsterdam
The Netherlands
The data controller is Euroflorist Europe B.V.

Euroflorist Europe B.V. will never distribute or sell data concerning customers to third parties, regardless of whether it might be a physical address, personal data or email addresses. An exception to this is in lawsuits where Euroflorist Europe B.V. must comply with local legislation, especially if a court of law requires access to the data. You must be at least 18 years old to place an order via our online service.
All fraud, including fraudulent orders, will be reported to the police.

Personal data retention period

We keep your personal data on file for as long as necessary for the purposes for which they were collected or for as long as required by legislation or other regulations. This is typically for up to 5 years under the Danish Bookkeeping Act.
Your transaction and order history is retained for as long as we are required to do so by law.
Customer service data relating to purchases and complaints are retained for as long as we are required to do so by law. Data on communication with our service department, which we are not required to retain for legal compliance, are erased after six months.
Data for prevention of misuse or crime are retained for as long as necessary to prevent or report crimes (e.g. fraud).

MISCELLANEOUS

Downloads and distribution of content

Any downloads from Euroflorist Europe B.V.’s website are at your own risk. Our content, including illustrations, are copyright protected. All images in the online store are the property of the company and any commercial use of those images, or text plagiarism without our permission is strictly prohibited. If you wish to use our images or text, please contact us.

VAT and tax rules

Euroflorist Europe B.V. is part of Euroflorist Group which is based in the Netherlands. All flower orders placed through Euroflorist Europe B.V. are supplied by a local florist in your chosen destination country. When delivery is made outside the Netherlands, no Dutch VAT is applied under Dutch tax rules. Local VAT is included in the value of the product supplied by the florist and is paid by Euroflorist Europe B.V. Euroflorist Europe B.V. complies with the local tax rules and regulations laid down by the European Union for international companies.

Corporate customers

Note that we also an online store designed for our corporate customers. All company orders must be placed on our corporate site.

Newsletters

We send out newsletters several times a month with inspiration and special offers. If you wish to subscribe to our newsletters, click the link at the bottom of the front page under the flowers. You can cancel your subscription at any time by clicking the unsubscribe link at the bottom of the newsletter. The contact details you provide us with will not be shared with any third parties.

Newsmail and text messages

By subscribing to our email newsletters and text messages, you can be sure of always receiving special offers, discounts and news. Once you have shopped with us, we can use your email address for sending our newsletter containing advertisements for products and services we believe will be of interest to you even if you have not subscribed to our newsletter. However, all of our newsmails and text messages contain a link for opting out at any time of further emails and text messages or for opting to suspend our news and special offers.

Contact

Our customer service is open 9am - 5pm Monday to Friday and 9am - 12 noon on Saturdays. Our office is normally closed on Sundays and public/bank holidays unless otherwise stated. Outside our normal opening hours, you can email us at info@euroflorist.dk. We process emails and orders during our opening hours, and strive to reply to all emails as soon as possible and within 24 hours, but during peak floral periods such as Christmas, Valentine’s Day and Mother’s Day we receive many inquiries, and although we are working as fast as possible, reply times may be longer than usual. But don’t worry, we haven’t forgotten you!

Kundservice