✔ Same day delivery ✔ 7 days guarantee  ✔ Pay with MobilePay

Terms and conditions

The terms and conditions below apply to online purchases of goods at euroflorist.dk.


Euroflorist A/S

Østerfælled Torv 3
2100 Copenhagen Ø
Denmark
CVR.nr. 16 31 40 48
VAT number: DK16314048

This is how you shop with us

To make a purchase, you must go through the following steps:
- Find the product(s) you want and put them in the shopping cart, then proceed to checkout.
- Enter the recipient's information, select the delivery date and personal greeting.
- Select payment method and enter your personal information.
- Accept our terms and conditions.
- Check that all information is correct and approve the purchase.

PRODUCTS AND PRICES

Flowers

All of our flower bouquets, floral arrangements and planted designs are crafted by local artisan florists. The product supplied will, as far as possible, look like the images in our online store. However, some variation may occur depending local and seasonal availability. The availability of certain flowers varies over the year, and in the event that the florist is unable to source the flowers you have ordered, these will be substituted by similar blooms. Just as the flowers may vary, the volume of sundry items in bouquets, floral arrangements and planted designs may likewise be variable. Our florists will naturally do their very best to supply the item you have ordered. If this is not possible, the florist will supply flowers of the same colour and style as those that were ordered.

Our product images typically show flowers in full bloom. This is to show you what the bouquet will look like for most of its life. When the flowers are supplied they are fresh, which means that stems may include buds that have not yet fully opened. This is to ensure that your floral gift can be enjoyed for as long as possible.

 

Mother’s Day, Christmas and Valentine’s Day

High demand for flowers for Mother’s Day, Christmas and Valentine’s Day means that the assortment available from individual florists may be very variable, and that certain blooms will be substituted by similar ones in similar colours. The product supplied may therefore differ slightly from the image in the online store. Our florists will naturally do their very best to supply a product equivalent to the bouquet you have ordered. The number of stems in the bouquet may vary depending on local prices and assortments unless a specific quantity is stated in the product description.

Deliveries to company addresses must be ordered one day in advance.
In some cases, the florist may need to phone in advance of delivery (for example, to ensure access to an entrance or the like), so it is important to provide the recipient’s phone number when placing your order. The delivery fee covers only one delivery attempt, so if the florist is unable to gain access to the premises to make the delivery, the flowers will then be available for collection at the local florist’s afterwards.
Please note that the price of certain flowers increases during peak floral periods. The prices are controlled by the large flower wholesalers in the Netherlands, which Euroflorist has no influence over. This is why we offer a very broad selection of diverse cut flowers and bouquets in order to be able to offer items in all price ranges.

We always strive to deliver as early as possible, but on holidays when we have extra orders, this is not always possible. Some orders may therefore be delivered in the afternoon and evening.

Product descriptions

The majority of our bouquets, floral arrangements and planted designs are available in three sizes: Small, Medium and Large. The current prices are shown next to their respective image, unless otherwise indicated in the product description underneath. Small has the same style and colour as Medium, but the number of stems is reduced and the bouquet is smaller. Large is as it sounds: a larger bouquet with more stems and greenery, while the style and colour are the same. If the number of flowers is not stated in the product description, this may vary depending on the size and price of the individual blooms. In addition, the assortment offered by the florists varies according to season and availability.

Our funereal products are generally also available to order in three sizes. For these, the same image is displayed for each of the three price options. In these cases, the image always shows the Medium-sized variant unless otherwise indicated.
For the majority of our products, you can select your own price starting from the minimum price and up to a certain amount. The flowers delivered will correspond to the flower value selected. If you wish to purchase flowers worth more than the maximum value, please email our customer service at [email protected] for assistance.

International orders

For international deliveries, we are unable to guarantee that the items supplied match the product images, as the assortment varies in the different countries and according to the seasons. For orders to be delivered abroad, please consult the current prices for each individual country. All international prices include local value-added tax (VAT) in the country in question. You will be able to view all the prices before you proceed to the checkout to pay. Please do not hesitate to contact our customer service should you have any questions about international orders. Email  [email protected].

Gift cards

Gift cards are available to purchase from all our affiliate flower shops and our online store. The gift card vouchers are redeemable in our affiliate flower shops and online at euroflorist.dk. You can purchase a gift card to supplement flowers or instead of flowers. Locate your nearest Euroflorist store on our website under Find florist, or email our customer service at [email protected].

Add-on items

The gifts and add-on items we offer are presented during the ordering process. The selection of add-on items varies depending on availability at your chosen delivery destination. The images of the add-on items represent a style of product, and items available for delivery therefore vary from one florist to the next.
We sell alcohol on our site and you therefore must be at least 18 years of age to make a purchase in our webshop.

General information

The product price includes a handling fee, packaging and a small card. A delivery and service fee of DKK 70.00 will be charged additionally. 

DELIVERY

General information

Remember to enter the name of the sender in the short text field, so the recipient knows who to thank.

Our florists prepare the orders the day before delivery, and we are therefore unable to guarantee that we can make changes close to the delivery date.
Delivery times and delivery guarantee within Denmark

Delivery times and warranty in Denmark

Delivery to private addresses:

We can offer same-day delivery for several cities right up until 15 on weekdays and 12 on Saturdays. If we cannot deliver to the city you wish to send to, you will receive information about this when you enter the postcode and city. If you receive information that we cannot deliver, you can try choosing the next day or check that you have entered the postcode and city correctly.

We cannot guarantee delivery on Sundays, evenings (e.g. Christmas Eve, New Year's Eve, etc.) and public holidays. (If a delivery guarantee is given on these days, a list will be found on our website with the respective times and cities to which the guarantee applies). Orders for delivery on days not covered by the delivery guarantee will be delivered the day before or the next business day.

In certain cases, we have the option to deliver even if the delivery guarantee time has been exceeded. If you want more information about deliveries after the warranty period, you can always contact our customer service.

The time of delivery may vary as the stores have their own delivery agreements. Delivery preferably takes place between 08:00 – 21:00 on weekdays and 09:00 – 16:00 on Saturdays, depending on the florists' delivery times. Euroflorist cannot guarantee delivery at specific times. However, we will always try to accommodate any requests. This does not apply to funerals. (See further information under Funerals)

In extreme weather conditions, we cannot guarantee that your order will be delivered on the ordered day. If we cannot deliver your order, it will be delivered as soon as possible.

Delivery takes place by courier to the recipient's address, with the exception of some small islands and villages where the only possible form of delivery is to send by bus or ferry.

Delivery - GLS

Some of our flowers are delivered by GLS, which appears on the product page at euroflorist.dk. Delivery takes place Tuesday to Friday to private addresses between 8 and 16, and to company addresses between 8 and 16. After delivery, an SMS is sent to the recipient stating that they have received a package with GLS.

If the recipient is not at home, the flowers are placed outside the door. The driver takes a photo as documentation. If the flowers cannot be placed at the door, the driver will take the flowers and put them in one of their parcel shops. The recipient will be contacted about where the flowers can be collected. 

Unfortunately, you cannot cancel or change orders delivered with GLS.

Delivery - DAO

Some of our bouquets are delivered by DAO, who deliver the flowers to the recipient's door during the night. The package is delivered Tuesday to Sunday to private addresses no later than 8AM. DAO does not deliver to business addresses, nursing homes, serviced homes or churches/funerals. 

After delivery, an SMS is sent to the recipient stating that they have received a package with DAO, the flowers are placed outside the door. If the flowers cannot be placed at the door, the driver will take the flowers and put them in one of their parcel shops. The recipient will be contacted about where the flowers can be collected. 

Unfortunately, you cannot cancel or change orders delivered with DAO.

Delivery to business addresses

The last order deadline for delivery to business addresses is at 10:00 on weekdays. Unfortunately, we cannot deliver to business addresses on Saturdays and Sundays. Delivery takes place during office hours. When delivering to, for example, schools, hotels or companies, the order is usually delivered to the building's reception or similar. In such cases, Euroflorist is only responsible for the order reaching the reception.

Delivery for funerals

We must have received the order no later than 14 last weekday before the funeral if we are to be able to guarantee delivery. If the funeral takes place on a Monday, we must therefore have the order at the latest on Friday at 14.00 in order to guarantee delivery. ATTENTION! If a ribbon with printed text is desired, we must have the order no later than 2 working days before the funeral takes place.

Our florists usually deliver the flowers one hour before the funeral, so it is important that the exact time of the funeral is on the order.

We can deliver condolence bouquets the same day if ordered before our delivery guarantee time.

Mother's Day, Christmas and Valentine's Day

The high demand for flowers for Mother's Day, Christmas and Valentine's Day means that the selection at individual florists can vary greatly and that certain flowers are replaced with similar flowers in similar colours. Therefore, the product delivered may differ slightly from the image on the website. Of course, our florists do their best to deliver a product that matches the bouquet ordered. The number of flowers in the bouquet may vary depending on local prices and selection, unless a specific number is specified in the product description.

Delivery to the company address must be ordered the day before.

In certain cases, it may be necessary for the florist to call in advance (for example to ensure access to a lift or similar), so it is therefore important to state the recipient's telephone number when ordering. The delivery fee only covers one delivery, so if the florist is unsuccessful, the flowers can be picked up in the shop afterwards.

Be aware that the prices of certain flowers increase in high season. The prices are controlled by the large flower wholesalers in the Netherlands, and Euroflorist has no influence on this. We therefore have an extra wide range of different flowers and bouquets to be able to offer products in all price ranges.

We always strive to deliver as early as possible, but on anniversaries and holidays when we have extra orders, this is not always possible. Individual orders will therefore be able to be delivered during the afternoon and evening.

Security of delivery

The orderer is responsible for the recipient's information being complete and correct. If the information is incorrect, any wrong deliveries or delivery delays will not be compensated.
When placing orders for hospitals and clinics, it is important to provide as accurate information as possible. Please state both department and room number.

Please note that we are always allowed to contact the recipient if there is any doubt about the delivery address. In certain cases, it may be necessary to contact the recipient a few days before delivery.

In the shopping basket, it is possible to add a note that the bouquet can be left at the door or delivered to the neighbour. (Own risk, Euroflorist is not responsible if the bouquet is stolen and the order is not refunded.)

It is up to the florist to assess whether it is safe to place the bouquet in relation to weather conditions and more. If it is judged that the flowers cannot be placed at the door or delivered to a neighbour, they are taken back to the shop. The recipient receives a card stating that the tender has been to the address and that they can pick up the flowers in the shop. The same applies if the recipient is not at the delivery address when the flowers are delivered and the bouquet cannot be placed at the door or delivered to the neighbour.

If the delivery is delayed because you did not give the florist permission to put the flowers at the door or deliver them to the neighbour, the order will not be refunded.

Florist and recipient can mutually agree on a different delivery day than specified on the order.

If the ordered flowers have not been delivered on the chosen day and the order is placed before our delivery guarantee has expired, the customer has the right to cancel the purchase. This is only possible on the condition that correct information about the recipient has been provided, and that the recipient has been available and has been able to receive the flowers.

In the event of extreme weather conditions or extreme events (so-called Force Majeur), we cannot guarantee that your order will be delivered on the desired day. If we cannot deliver your order, it will instead be delivered as soon as possible.

Order

Orders abroad

Orders abroad are delivered by a local florist in the country to which the order is made. We deliver flowers to almost the entire world with certain exceptions such as war zones or troubled areas.

We must have the order at the latest the day before if there is a large time difference. All orders are processed within office hours. To most countries, we can deliver the flowers the same day if the order is placed before 11 on weekdays. Please be aware of any time differences. Please also be aware that local holidays and public holidays may extend the delivery time. Please contact our customer service if you have any questions.

In order to have guaranteed delivery before Christmas, we must have the order by Thursday before 17:00 at the latest. We cannot guarantee delivery on December 23rd or 24th. Your order can therefore be delivered either before Christmas or on Christmas Day.

Orders with requests for specific delivery times, as well as orders for hospitals, hospitals, hotels and the like, are subject to the same conditions as for orders to Denmark.

For the international orders, we have chosen products that suit the individual country. However, Euroflorist cannot guarantee that the product ordered corresponds to what is delivered. The florists in the individual countries will, however, do their best to make the bouquet look as similar as possible to the one ordered.

Order confirmation

When the order has been completed, you will receive a confirmation on your screen, and then a confirmation will also be sent to your e-mail. If you have not received an order confirmation, you are welcome to contact our customer service.

Discount codes

Discount codes can only be used in our webshop. The code is entered in the ordering process under the field 'I have a discount code'.

Discounts apply to flowers, not accessory/additional products unless otherwise specified and cannot be combined with other discounts or offers.

Please note that the discounts can only be used for a limited period. Information about this can be found in the material you receive in connection with the discount code. Should problems arise with a discount code, contact our customer service.

We also have e-gift cards / e-vouchers that you can use on the website. 

Change or cancel an order

Euroflorist must be contacted for changes via e-mail or our chat function.
We have a processing time of 24 hours for changes. If we receive changes on the day of delivery or the day before, we will try to accommodate the change, but we cannot guarantee that your change will be carried out.
During holidays, such as Christmas, Valentine's Day and Mother's Day, the minimum time for treatment can be extended by 72 hours. Due to the high volume of orders, they are planned and prepared well in advance. This means that it is not possible to make changes in all cases.

Complaints

The Purchase Act's defect rules apply to goods purchases. If the quality or execution does not meet expectations, please contact the delivering florist (contact details are on the wrapping paper on the bouquet) or Euroflorist's customer service. This should preferably be done as soon as possible after delivery so that we can correct any errors or deficiencies.

If the delivered flowers are damaged or withered within 7 days of receipt, despite being handled and cared for correctly, we would ask that you contact us. You are welcome to send a message to our customer service; select "Complaint" as the subject and we will help you.
In order for us to process your complaint as quickly as possible, we need a digital photo, which you must send to us by e-mail.
If you want to complain about a delivery, according to the Consumer Purchase Act, you must do this within a reasonable time, from the time you noticed the error, so that we can replace the flowers.

Since flowers are a fresh product, it is necessary that you contact us as soon as possible after delivery, so that we have the opportunity to assess the product and possibly exchange it.

If we are unable to find a solution, you can send a complaint to:

Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk

If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr

Right of withdrawal

As a starting point, there is no right of withdrawal for cut flowers and bouquets, as this is the delivery of goods which must be assumed to deteriorate or become obsolete quickly. However, we offer that you can cancel the order before it begins. That is the cancellation applies to unused service and must be notified in good time before delivery, no later than the day before the delivery date. 

For wine and chocolate and other foodstuffs delivered by a florist, there is no right of withdrawal, as it is a delivery of food, drinks or other goods for the household's current consumption. If your goods are delivered with Post Nord, you can make use of your right of withdrawal.

The following product types are therefore excluded from the right of withdrawal

- Delivery of food, beverages or other goods for the household's current consumption, which is delivered physically to the consumer's home, place of residence or workplace by a trader who frequently and regularly serves fixed routes,

- Delivery of goods which have been manufactured according to the consumer's specifications or have been given a distinct personal touch,

- Delivery of goods which can be assumed to deteriorate or become obsolete quickly,

- Delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return and where the seal has been broken after delivery,
You lose your right of withdrawal if you break the seal on goods which, for reasons of health protection or hygiene, cannot be returned is suitable for return.

The following applies to other goods, for example plants

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you receive your item, or take physical possession of the last item, in the case of an agreement for several different items ordered in one order and delivered individually. You must notify us within 14 days of receipt that you wish to cancel your purchase. In your message, you must make us clearly aware that you wish to exercise your right of withdrawal. You cannot undo it by simply refusing to receive the item without clearly notifying us of this at the same time.

Standard cancellation form

(This form is completed and returned only if the right of withdrawal is exercised)

To:
euroflorist.dk
Postbox 245
0900 Copenhagen C

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
__________________________________________________________________________________

Ordered it: _______________________________ Received it: _______________________________

Consumer's name: __________________________________________________________________________

Consumer's address: ___________________________________________________________________

Consumer's signature: _________________________________________ Date: _________________
(only if the content of the form is communicated on paper)

Return

You must send your order back to us without undue delay, and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs in connection with the return shipment of the goods. You bear the risk for the goods from the time of delivery of the goods.

The condition of the item when you send it back

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store, but you must not take it into actual use. If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.

Refund of the purchase amount

If you regret your purchase, you will get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount. If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your own choice of a different form of delivery than the cheapest form of standard delivery that we offer), without undue delay and under all circumstances no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

If you regret the purchase, the item must be sent to:

The delivering florist's contact details are on the packaging.

Access to complaints

If you want to complain about your purchase, you must contact our customer service. If we do not succeed in finding a solution, you can lodge a complaint with relevant boards in the area, if the conditions for this are met.

Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk

If you are a consumer residing in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr

Payment and security

Payment

There are several payment options to choose from and the payment security on our website is one of the best. All credit card payments to Euroflorist are handled by an accredited and secure e-commerce company. Payment by credit card requires a valid card that has been approved as a means of payment on the internet by the bank. We point out that the amount is deducted from the payment card when the order is completed on the website and thus passed on to the florist.

No fee is charged for payment at www.euroflorist.dk.

When paying with Paypal, a valid Paypal account is required.

You must be at least 18 years old before you can shop at Euroflorist.
To pay via company invoice, a correct and valid CVR number is required. We carry out a credit check, and if an invoice application is refused, the customer will receive a notification via e-mail.

Security

The personal data that you submit to Euroflorist in connection with an order via our website euroflorist.dk is processed by us so that we can complete your order as well as for our invoicing and bookkeeping. When you place an order, we process the information you provide yourself, but we also register the IP number from which the order was placed. We then share the recipient's contact details (name, phone number and postal address) with one of our associated florists who will deliver your order. The florist also receives your name and telephone number so that the florist can contact you regarding the delivery if necessary. We also use your personal data for our own marketing, but we never sell your or the recipient's data to third parties.

The person responsible for personal data is [email protected]. See our privacy policy for more information on how we handle personal data.

Euroflorist treats all customer information confidentially. The sender's information must be correct as we may need to get in touch with the person. Euroflorist does not pass on information to a third party without the customer's consent. You have the right to see your personal information registered with Euroflorist. If the registered information is incorrect, incomplete or irrelevant, you have the right to request that the information be corrected or deleted. As registered, you always have the opportunity to access and you can object to a registration in accordance with the rules in the Personal Data Act. If you want to receive information about your personal data at Euroflorist., you must send us a signed written request to:

Euroflorist A/S
Østerfælled Torv 3
DK-2100 Copenhagen Ø
Denmark
CVR.nr. 16 31 40 48
VAT number: DK16314048

The data controller is Euroflorist A/S

Euroflorist never distributes or sells customer information to third parties, whether it concerns an address, personal information or email addresses. However, legal proceedings where Euroflorist must comply with local legislation are excluded, especially if the court requests access to the information. You must be 18 years of age or older to place an order via our internet service.
All fraud and false orders are reported to the police.

As long as the personal data is stored

We retain personal data for as long as necessary for the purposes for which it was collected, or as long as required by law or other regulations. This is typically for up to 5 years cf. the Accounting Act.
Purchase and order history is stored as long as we are required to store it, according to legal requirements.
Customer service information related to purchases and complaints is stored as long as we are required to store it, according to legal requirements. Communications with our service department, which we are not required to store to comply with legal requirements, are removed after six months.
Information for the prevention of abuse or crimes is stored as long as necessary for the prevention or reporting of crimes (eg fraud).

Miscellaneous

Downloads and distribution of content

All downloads from Euroflorist's website are at your own risk. Our content, including images, is protected by copyright law. All images on the website are owned by the company and any commercial use of the images, or plagiarism of text without our permission, is strictly prohibited. If you wish to use our images or text, please contact us.

VAT and tax regulations

All prices and VAT are incl. VAT.
When an order is delivered in a country other than the one where the order was placed, VAT is not added to the order.

Business customers

Please note that we also have a webshop designed for our corporate customers. All orders placed as a business customer must be placed on our company website.

Newsletters

We send out newsletters a few times a month with inspiration and offers. If you want to receive newsletters, you will find a link at the bottom of the first page under the flowers where you can sign up. You can cancel your subscription at any time by clicking on a link at the bottom of the newsletter. The contact information you give us is not passed on to third parties.

Newsletter and SMS

By signing up for our newsletters and text messages, you can be sure to always receive offers, discounts and news. After you have shopped with us, we may use your email address to send our newsletter advertising those of our products and services that we believe are relevant to you, even if you have not signed up for our newsletter. However, all news e-mails and text messages always contain a link with which you can unsubscribe from receiving more e-mails and text messages or take a break from our news and offers at any time.

Contact

Our customer service is open Monday-Friday at 9.00 - 17.00 and Saturday at 9.00 - 12.00. The office is normally closed on Sundays and public holidays unless otherwise stated. We process e-mails and orders during our opening hours, and we endeavor to answer all e-mails as quickly as possible, within 24 hours, but during peak seasons such as Christmas, Valentine's Day and Mother's Day, we receive many inquiries, and even though we are working at high pressure, the response time may be longer than usual. But don't worry, we haven't forgotten you!


The terms and conditions were last updated on 14.10.2023