The terms and conditions below apply to online purchases of goods at euroflorist.dk.
Frederiksborggade 15, 3rd floor
1360 København K
Danmark
CVR.nr. 16 31 40 48
VAT number: DK16314048
The Flowerbox is a collection of our most affordable bouquets—perfect for making a grand gesture at a small price. The flowers are delivered in a trackable flower box, allowing you to follow your flower delivery all the way to the recipient’s door.
When you purchase a Flowerbox, you always receive a complimentary Lindt chocolate. Check out our Flowerboxes here.
If you order an additional product with your bouquet, you will always receive exactly the item specified.
Our florist bouquets are hand-tied and delivered by a local florist. Each bouquet is unique, crafted based on seasonal availability while always maintaining its color and shape. The number of stems in the bouquet may vary depending on current flower prices, but the value will always match the amount you paid. Check out our florist bouquets here.
If you purchase an additional product with your florist bouquet, you may receive a similar alternative. For example, a teddy bear may come in a different color, or chocolates may be replaced with an equivalent option, depending on the florist’s current stock.
Below, you will find information about our delivery options.
As the sender, you are responsible for ensuring that both your details and the recipient’s information are correct. Orders with incorrect details are non-refundable.
Entered the wrong information? Contact our customer service, and we will assist you as much as possible.
Please note that a shipping fee always applies. The exact cost will be displayed on the product page once you have selected a product.
A local florist arranges this bouquet and personally delivers it to the recipient. You will receive an SMS confirmation once the flowers have been delivered.
We cannot guarantee delivery at an exact time, but we always do our best.
During peak seasons such as Valentine’s Day, Mother’s Day, and Christmas, delivery times may be affected by high demand. We recommend placing your order well in advance.
Deliveries to business addresses and institutions (such as nursing homes, care homes, schools, hotels, hospitals, and churches/venues for funeral ceremonies) are only made during office hours. Flowers are usually left at the reception.
We do not deliver to business addresses on Saturdays and Sundays.
The delivery fee covers one delivery attempt. If the florist is unable to deliver the bouquet due to incorrect information or if the recipient cannot be reached, the flowers must be collected from the florist’s shop.
When you order a Flower Box, the flowers are delivered via a courier service. Depending on the delivery address and selected delivery time, you can choose between GLS and DAO. You can track your order [here].
GLS
Delivery with GLS takes place Tuesday to Friday between 8:00 AM and 4:00 PM to both private and business addresses.
After delivery, the recipient will receive a text message confirming that the package has arrived.
If the recipient is not at home, the flowers will be left by the door. If this is not possible, the driver will take them to a nearby parcel shop for collection. The recipient will be informed of the pick-up location.
Deliveries to business addresses and institutions (such as nursing homes, assisted living facilities, schools, hotels, and hospitals) are only made during office hours. Flowers are usually delivered to the reception. We do not deliver to business addresses and institutions on Saturdays and Sundays.
Note: GLS do not deliver to churches or funeral venues, as we cannot guarantee a specific delivery time. Instead, please see our beautiful selection of funeral arrangements.
DAO
Delivery with DAO takes place Tuesday to Sunday to private addresses before 8:00 AM, where the flowers will be left at the door.
After delivery, the recipient receives an SMS notification confirming the package has arrived.
If the flowers cannot be left at the door, the courier will take them to a parcel shop, where they can be collected. The recipient will be informed of the pickup location.
Note: DAO does not deliver to business addresses and institutions, such as nursing homes, care homes, schools, hotels, hospitals, and churches/funeral venues.
When ordering flowers for a funeral, we must receive your order at least one business day before the ceremony. If you would like a ribbon, we need your order at least two business days in advance.
It is important that you specify the exact time of the funeral in your order, as the florist will deliver the flowers at least one hour before the ceremony begins.
With Euroflorist, you can easily send flowers to many parts of the world. Check available delivery areas here. Your bouquet will be hand-tied and delivered by a local florist in the chosen country.
In some cases, we require your order at least one day before delivery, especially when there are time zone differences or deliveries outside of Europe. Orders placed on weekends and public holidays cannot be guaranteed for same-day delivery.
A delivery fee applies to each order and varies depending on local courier costs.
On euroflorist.dk, you can choose the payment method that suits you best: MobilePay, Visa, Mastercard, Dankort, and American Express.
All card payments are processed through a secure payment service. For card purchases, the card must be valid and approved for online payments by your bank.
You must be at least 18 years old to shop with Euroflorist.
The product price includes a service fee.
When you complete your order on euroflorist.dk, a confirmation will be displayed on the screen. You will then receive an order confirmation via email, which serves as a receipt for your purchase
All prices include VAT. When an order is delivered to a different country than the one where it was placed, no VAT is added to the order.
You can purchase and use our gift cards in all our affiliated florist shops. If you would like to know which stores accept them, please contact our customer service.
A scratched-off gift card cannot be used in a florist shop and must be redeemed online instead.
- Redeem your gift card online at euroflorist.dk, euroflorist.se, or euroflorist.no.
- Only one gift card per order can be used.
- The delivery fee is not covered by the gift card.
- Available in values of 50 DKK, 100 DKK, 200 DKK, or 300 DKK.
- When redeeming your gift card, the full amount must be used—no remaining balance will be saved.
- The validity period is stated on the back of the gift card.
Have you received a discount code from Euroflorist? You can easily redeem it when shopping in our online store at euroflorist.se. The discount code is valid online only and cannot be used in our member stores.
- Enter the discount code at checkout.
- Click on "Apply Code" under Discounts or Gift Cards to activate it.
- Please note that discount codes are time-limited.
If your discount code does not work or if you are unsure about its validity, please contact our customer service.
Sometimes things don’t go as planned. Delays can occur due to unexpected events, such as:
If your bouquet is delayed, we will contact either you or the recipient to arrange a new delivery time.
If you have ordered a florist bouquet, you can change or cancel it as long as the florist has not yet arranged it, which usually happens 24 hours before delivery.
For larger orders or during peak seasons, the deadline is 72 hours, as florists prepare bouquets in advance.
If you have ordered a Flower Box, we may need your request for changes or cancellations at least 48 hours before delivery.
Would you like to change or cancel your order? Contact our customer service here – we will do our best to assist you.
Changed your mind? According to the Swedish Distance and Off-Premises Contracts Act, purchases of flowers, chocolates, or other perishable goods cannot be canceled, as these products deteriorate quickly.
If your flowers arrive damaged or wilt within seven days despite proper care, please contact our customer service and select "complaint" as the subject.
To process your claim, we always require a photo. For quick handling, please send a clear digital photo via email, showing the entire bouquet from above.
According to the Consumer Purchase Act, complaints must be made as soon as the issue is discovered for the flowers to be replaced.
If the flowers were not delivered as agreed, you have the right to cancel the purchase, provided that the correct contact details were provided and the recipient was available.
Note: Delivery times may vary during peak seasons, and deliveries may take place on an earlier date.
If we are unable to find a solution, you can submit a complaint to:
Nævnenes Hus
Toldboden 2, 8800 Viborg, Denmark
If you reside in an EU country outside Denmark, you can submit a complaint via the EU Commission’s online complaint portal here.
Do you regret a purchase? According to the law on distance selling and agreements made outside business premises, you cannot withdraw from a purchase of flowers, chocolates, or other perishable goods, as these items deteriorate quickly.
- Flowers, chocolates, and other perishable goods.
- Custom-made products or items with a personal touch.
- Sealed goods that cannot be returned for hygiene or health reasons if the seal is broken.
You lose your right of withdrawal if you break the seal on such products.
You have 14 days to withdraw from the purchase, starting from the day you receive the item. If you have ordered multiple items in one order and receive them separately, the 14-day period begins from the day you receive the last item.
To withdraw from your purchase, you must notify us within 14 days. Simply refusing delivery is not sufficient—you must clearly inform us.
The item must be returned in the same condition as when you received it. If the item has been used or handled in a way that reduces its value, you may only receive a partial refund—or none at all—depending on its condition.
(This form should only be completed and returned if exercising the right of withdrawal)
To:
euroflorist.dk
Postbox 245
0900 Copenhagen C
I hereby notify that I wish to exercise the right of withdrawal regarding my purchase agreement for the following goods/services:
Ordered on: _____________________________ Received on: _____________________________
Consumer’s name: _________________________________________________________________
Consumer’s address: _______________________________________________________________
Consumer’s signature: _________________________________________ Date: _________________
(Only if the content of this form is submitted on paper)
If you withdraw from your purchase, we will refund the full amount, including delivery costs (except for any additional costs due to a more expensive delivery option).
Any depreciation in value will be deducted from the refund amount. The refund will be processed within 14 days from the date you notified us of the withdrawal, using the same payment method as used for the purchase, unless otherwise agreed.
We may withhold the refund until we have received the item or until you have provided proof of return.
We process your personal data to handle your order, billing, and accounting. When placing an order, we also register your IP address.
For delivery, we share the recipient’s contact details with the florist or courier responsible for the delivery. If necessary, the florist also receives your name and phone number.
We use your data for marketing purposes but never sell it to third parties.
Data Protection Officer: [email protected]
For more information on how we handle personal data, please see our Privacy Policy.
The terms and conditions were last updated on 2025-10-03.