The terms and conditions below apply to online purchases of goods at euroflorist.dk.
Frederiksborggade 15, 3rd floor
1360 København K
Danmark
CVR.nr. 16 31 40 48
VAT number: DK16314048
The Flowerbox is a collection of our most affordable bouquets – perfect when you want to surprise big at a small price. The flowers are sent in a trackable flower box, so you can follow your delivery all the way to the recipient’s door. If the recipient is not at home, the flower box will, if possible, be left outside the door. If you’re unsure whether the recipient is away, we recommend choosing one of our florist bouquets instead. In that case, the florist will only prepare the bouquet after contacting the recipient and agreeing on a suitable delivery time. When you buy a Flowerbox, you always get free Lindt chocolates included. See our Flowerboxes here.
If you order an add-on product for your bouquet, you will always receive exactly the product specified. The exception is teddy bears, where the color may vary between brown and white
Our florist bouquets are hand-tied and delivered by a local florist. Each bouquet is unique, crafted based on seasonal availability while always maintaining its color and shape. The number of stems in the bouquet may vary depending on current flower prices, but the value will always match the amount you paid. Check out our florist bouquets here.
If you purchase an additional product with your florist bouquet, you may receive a similar alternative. For example, a teddy bear may come in a different color, or chocolates may be replaced with an equivalent option, depending on the florist’s current stock.
Below, you will find information about our delivery options.
As the sender, you are responsible for ensuring that both your details and the recipient’s information are correct. Orders with incorrect details are non-refundable.
Entered the wrong information? Contact our customer service, and we will assist you as much as possible.
Please note that a shipping fee always applies. The exact cost will be displayed on the product page once you have selected a product.
A local florist arranges this bouquet and personally delivers it to the recipient. You will receive an SMS confirmation once the flowers have been delivered.
We cannot guarantee delivery at the exact chosen time, but we always do our best.
The flowers are delivered to the recipient between 8:00 AM and 9:00 PM.
During peak seasons such as Valentine’s Day, Mother’s Day, and Christmas, delivery times may be affected by high demand. We recommend placing your order well in advance.
Deliveries to business addresses and institutions (such as nursing homes, care homes, schools, hotels, hospitals, and churches/venues for funeral ceremonies) are only made during office hours. Flowers are usually left at the reception. We need your order before 10:00 AM for same-day delivery.
We do not deliver to business addresses on Saturdays and Sundays.
The delivery fee covers one delivery attempt. If the florist is unable to deliver the bouquet due to incorrect information or if the recipient cannot be reached, the flowers must be collected from the florist’s shop.
When you order a FlowerBox, the flowers are delivered by a courier company. Depending on the delivery address and the selected delivery time, you can choose between GLS, DAO, and Airmee. You can track your order [here].
To receive delivery information from the courier, you must provide a Swedish phone number.
GLS
Delivery with GLS takes place Tuesday to Friday between 8:00 and 16:00 to both private and business addresses. We cannot guarantee an exact delivery time.
After delivery, the recipient will receive an SMS notifying them that the package has arrived.
If the recipient is not at home, the flowers will be left at the door. If this is not possible, the driver will bring them to a parcel shop for pickup. The recipient will be informed of the pickup location.
Delivery to business addresses and institutions (such as nursing homes, assisted living facilities, schools, hotels, and hospitals) is only carried out during office hours. Flowers are typically delivered to the reception.
GLS does not deliver to business addresses or institutions on Saturdays and Sundays.
Note: GLS does not deliver to churches/funeral venues, as we cannot guarantee delivery at a precise time. Please refer instead to our selection of funeral arrangements.
DAO
Delivery with DAO takes place Tuesday to Sunday to private addresses before 08:00, where the flowers are placed at the door.
After delivery, the recipient will receive an SMS confirming that the package has arrived.
If the flowers cannot be placed at the door, the driver will bring them to a parcel shop for pickup. The recipient will be informed of the pickup location.
Note: DAO does not deliver to business addresses or institutions such as nursing homes, assisted living facilities, schools, hotels, hospitals, or churches/funeral venues.
Airmee
Airmee delivers the flowers to the recipient’s door between 17:00 and 22:00.
The recipient will be contacted by Airmee via SMS to confirm that the door code and any other important information are correct. Through the SMS, the recipient can adjust the information and track the delivery. It is therefore important to provide the correct phone number.
When the package has been delivered to the recipient’s door, an SMS confirmation will be sent.
If delivery fails due to an incorrect phone number, door code, entry phone information, etc., Airmee will attempt delivery again on the next possible delivery day.
If the second attempt also fails, the order will be cancelled without the possibility of a refund.
When ordering flowers for a funeral, we must receive your order at least one business day before the ceremony. If you would like a ribbon, we need your order at least two business days in advance.
It is important that you specify the exact time of the funeral in your order, as the florist will deliver the flowers at least one hour before the ceremony begins.
With Euroflorist, you can easily send flowers to many parts of the world. Check available delivery areas here. Your bouquet will be hand-tied and delivered by a local florist in the chosen country.
In some cases, we require your order at least one day before delivery, especially when there are time zone differences or deliveries outside of Europe. Orders placed on weekends and public holidays cannot be guaranteed for same-day delivery.
A delivery fee applies to each order and varies depending on local courier costs.
On euroflorist.dk, you can choose the payment method that suits you best: MobilePay, Visa, Mastercard, Dankort, and American Express.
All card payments are processed through a secure payment service. For card purchases, the card must be valid and approved for online payments by your bank.
You must be at least 18 years old to shop with Euroflorist.
The product price includes a service fee.
When you complete your order on euroflorist.dk, a confirmation will be displayed on the screen. You will then receive an order confirmation via email, which serves as a receipt for your purchase
When placing an order, the customer is responsible for ensuring that all details, including name, address, and email address, are correct and complete. Incorrect or incomplete information may result in delays or the inability to complete the delivery. Customer service may, if necessary, contact the customer via the provided email address to address questions or issues that arise in connection with the order.
All prices include VAT. When an order is delivered to a different country than the one where it was placed, no VAT is added to the order.
You can purchase and use our gift cards in all participating florist shops. If you would like to know which stores accept them, please contact our customer service.
A scratched-off gift card cannot be used in a florist shop and must be redeemed online instead.
Using Your Gift Card
Redeem your gift card online at euroflorist.se, euroflorist.dk, or euroflorist.no.
Only one gift card per order can be used.
The delivery fee is not covered by the gift card.
Gift Card Options
Available in values of 50 SEK, 100 SEK, 200 SEK, or 300 SEK.
When redeeming your gift card, the full amount must be used—no remaining balance will be saved.
The validity period is stated on the back of the gift card.
If you make a purchase using a gift card and later receive a refund due to a complaint, the refunded amount will be issued to you as a new gift card.
Have you received a discount code from Euroflorist? You can easily redeem it when shopping in our online store at euroflorist.se. The discount code is valid online only and cannot be used in our member stores.
- Enter the discount code at checkout.
- Click on "Apply Code" under Discounts or Gift Cards to activate it.
- Please note that discount codes are time-limited.
If your discount code does not work or if you are unsure about its validity, please contact our customer service.
Sometimes things don’t go as planned. Delays can occur due to unexpected events, such as:
If you have ordered a florist bouquet, you can change or cancel it as long as the florist has not yet arranged it, which usually happens 24 hours before delivery.
For larger orders or during peak seasons, the deadline is 72 hours, as florists prepare bouquets in advance.
If you have ordered a Flower Box, we may need your request for changes or cancellations at least 48 hours before delivery.
Would you like to change or cancel your order? Contact our customer service here – we will do our best to assist you.
Changed your mind? According to the Swedish Distance and Off-Premises Contracts Act, purchases of flowers, chocolates, or other perishable goods cannot be canceled, as these products deteriorate quickly.
If your flowers are delivered late, or if they arrive damaged or wilt within seven days despite proper care, please contact our customer service and select "Complaint" as the subject.
If the flowers are damaged or wilted, we need a photo in order to process your case. Please attach a clear picture showing the entire bouquet from above. In case of a delay, it is sufficient to contact us without a photo.
According to the Consumer Purchase Act, complaints must be made as soon as the issue is discovered for the flowers to be replaced.
Note: Delivery times may vary during peak seasons, and deliveries may take place on an earlier date.
If we are unable to find a solution, you can submit a complaint to:
Nævnenes Hus
Toldboden 2, 8800 Viborg, Denmark
If you reside in an EU country outside Denmark, you can submit a complaint via the EU Commission’s online complaint portal here.
Do you regret a purchase? According to the law on distance selling and agreements made outside business premises, you cannot withdraw from a purchase of flowers, chocolates, or other perishable goods, as these items deteriorate quickly.
- Flowers, chocolates, and other perishable goods.
- Custom-made products or items with a personal touch.
- Sealed goods that cannot be returned for hygiene or health reasons if the seal is broken.
You lose your right of withdrawal if you break the seal on such products.
You have 14 days to withdraw from the purchase, starting from the day you receive the item. If you have ordered multiple items in one order and receive them separately, the 14-day period begins from the day you receive the last item.
To withdraw from your purchase, you must notify us within 14 days. Simply refusing delivery is not sufficient—you must clearly inform us.
The item must be returned in the same condition as when you received it. If the item has been used or handled in a way that reduces its value, you may only receive a partial refund—or none at all—depending on its condition.
(This form should only be completed and returned if exercising the right of withdrawal)
To:
euroflorist.dk
Postbox 245
0900 Copenhagen C
I hereby notify that I wish to exercise the right of withdrawal regarding my purchase agreement for the following goods/services:
Ordered on: _____________________________ Received on: _____________________________
Consumer’s name: _________________________________________________________________
Consumer’s address: _______________________________________________________________
Consumer’s signature: _________________________________________ Date: _________________
(Only if the content of this form is submitted on paper)
If you withdraw from your purchase, we will refund the full amount, including delivery costs (except for any additional costs due to a more expensive delivery option).
Any depreciation in value will be deducted from the refund amount. The refund will be processed within 14 days from the date you notified us of the withdrawal, using the same payment method as used for the purchase, unless otherwise agreed.
We may withhold the refund until we have received the item or until you have provided proof of return.
We process your personal data to handle your order, billing, and accounting. When placing an order, we also register your IP address.
For delivery, we share the recipient’s contact details with the florist or courier responsible for the delivery. If necessary, the florist also receives your name and phone number.
We use your data for marketing purposes but never sell it to third parties.
Data Protection Officer: [email protected]
For more information on how we handle personal data, please see our Privacy Policy.
The terms and conditions were last updated on 2025-10-03.