Refund policy

10.1 If we have sent you a product that you did not order, please refer to our returns policy as set out in clause 11. If you send it back to us, we will refund you the money for the product, the original delivery costs and the price to send it back to us.

 

11 Returns and Complaints

 

11.1 If you are returning a product in a unit with clause 9 or 10, or if you want to make a complaint, please contact customer service via our contact page or by post to Euroflorist AB, Postbox 5105, 200 71 Malmö. You will then receive an order number or a payment ID. You must state this in all correspondence. Each return is processed individually and possible adoptions will be determined by agreement with the customer.

 

11.2 When you send a product back to us, we ask you to use a secure delivery method to the address you have been informed by our customer service, and thus get a receipt as proof that you have sent the product back to us. If you have any problems with returning a product, for example because of its size, please contact us.

 

11.3 If you do not use your order number or payment ID in all correspondence, this may delay our response to you.